Cancellation and Return Policy
Cancellation by ESSC
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your account has been charged, an in-store credit shall be given to your registered account.
Cancellations by the Customer
In case of requests for order cancellations, ESSC reserves the right to accept or reject requests for order cancellations for any reason. As part of usual business practice, if we receive a cancellation notice and the order has not been processed / approved by us, we shall cancel the order and in store credit shall be given to you. We will not be able to cancel orders that have already been processed. ESSC has the full right to decide whether an order has been processed or not. The customer agrees not to dispute the decision made by ESSC and accept ESSC decision regarding the cancellation.
Fraudulent / Declined Transactions
ESSC reserves the right to recover the cost of goods, collection charges and lawyers’ fees from persons using the site fraudulently. ESSC reserves the right to initiate legal proceedings against such persons for fraudulent use of the site and any other unlawful acts or omissions in breach of these terms and conditions.
Credit Card / Debit Card / Internet Banking Details
You agree, understand and confirm that the credit/debit/internet banking details provided by you for availing of services on ESSC will be correct and accurate and you shall not use the personal details which is not lawfully owned by you. You further agree and undertake to provide the correct details to ESSC Further the said information will not be utilized and shared by ESSC with any of the third parties unless required for fraud verifications or by law, regulation or court order. ESSC will not be liable for any credit/debit card/internet banking fraud. The liability for use of a card fraudulently will be on you and the onus to ‘prove otherwise’ shall be exclusively on you.
All the information on this website is published in good faith. Any action you take upon the information on our website is strictly at your own risk. We are not liable for any losses and damages in connection with the use of our website. We do not warrant that our products/website or its functioning or the content and material of the products/services made available thereby will be timely, secure, uninterrupted or error-free, that defects will be corrected, or that our websites or the servers that make our website available are free of viruses or other harmful components. The use of our website is at your sole risk and you assume full responsibility for any costs associated with your use of our website. We will not be liable for any damages of any kind related to the use of our website. In force majeure events (acts of god), we shall not be responsible for the delivery of the products in time and we shall not be liable for any losses/damages caused to you with respect to the same. In no event will we, or our affiliates, our or their respective content or service providers, or any of our or their respective directors, officers, agents, contractors, suppliers or employees be liable to you for any direct, indirect, special, incidental, consequential, exemplary or punitive damages, losses or causes of action, or lost revenue, lost profits, lost business or sales, or any other type of damage, whether based in contract or tort (including negligence), strict liability or otherwise, arising from your use of, or the inability to use, or the performance of, our website or the content or material or functionality through our website, even if we are advised of the possibility of such damages.
If any of these conditions are deemed invalid, void, or for any reason unenforceable, the parties agree that the court should endeavour to give effect to the parties’ intentions as reflected in the provision, and the unenforceable condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition. From time-to-time ESSC may offer special promotional offers which may or may not apply to your ESSC account. To avail of such promotional offers, you agree to be bound by any additional terms and conditions for these special offers which are laid down by ESSC This terms & conditions and the relationship between you and ESSC will be governed by the laws as applicable in India. The failure of ESSC to act with respect to a breach by you or others does not waive its right to act with respect to subsequent or similar breaches. ESSC does not guarantee it will take action against all breaches of this terms & conditions. Except as otherwise, expressly provided in this terms & conditions, there shall be no third-party beneficiaries to this terms & conditions. This terms & conditions constitutes the entire agreement between you and ESSC and governs your use of the site, superseding any prior agreements between you and ESSC with respect to the site.
No cash refund shall be given in any case, including but not limited to the following:
- return of products in case of defective products/products not as per the original order.
- (ii) non-processing of order due to technical errors.
- (iii) cancellation of order.
In-store credit shall be given to the customer in above mentioned cases. In store credit means an amount shall be credited to the account of customer (excluding taxes and shipping charges), and the same shall be used by the customer for making their next online purchase on the website. If the customer does not have an account on the website, the same shall be created for getting the in-store credit.
To return any item that are discovered damaged or not as per your original order or the size does not fit properly, please contact customer service by email at firstname.lastname@example.org The company shall decide whether the Product shall be replaced or not and the same shall he communicated to you. All defective Products, which are not as per order, must be accompanied by a copy of the original receipt, a return authorization number. Postage and charges for return of these will not be refunded. Please note that Products shall be in a saleable condition, unused with the product tags and shall be sent through a proper packaging to us. Please allow 7 days from the day we receive the product for your request to be processed. You will be communicated once your return is accepted/rejected. Damages due to neglect, improper usage or application will not be covered under our Returns Policy. Some special rules for promotional offers may override this Policy. In all the cases, company’s decision to replace the product shall be final and binding on you.